Girikon AI — All Channels. One Intelligent Platform.

What

Girikon AI is an all-in-one intelligent platform that combines voice, messaging, and CTI to provide a unified customer experience. It is designed for enterprises that operate multiple separate vendors for customer communication, resulting in data silos, agent frustration, and repeated customer efforts. The platform aims to solve these problems by providing a single view of the customer, native Salesforce integration, and autonomous AI agents that can resolve cases end-to-end.

Features

• GirikVoice: Human-like AI voice agents that can automate conversations, perform actions, and provide real-time information, fully integrated with Salesforce.
• GirikCTI: AI-powered CTI that brings seamless calling to Salesforce, with features like omnichannel routing, real-time sentiment analysis, and supervisor whisper.
• GirikSMS: AI messaging agents that engage customers on SMS, WhatsApp, and WebChat, automating conversations and scaling with ease.
• GirikIQ: Real-time AI assistant that surfaces answers, sentiment, and next best actions instantly, with features like auto-transcription and CRM logging.
• Omnichannel support: Deploy AI agents across voice, SMS, WhatsApp, chat, and more, with instant activation and unified configuration.

Helpful Tips

• When evaluating a unified customer experience platform, consider the importance of native Salesforce integration to avoid data silos and sync delays.
• Look for a platform that provides a single view of the customer, enabling agents to access complete customer data and history.
• Consider the benefits of autonomous AI agents that can resolve cases end-to-end, reducing the need for human intervention and improving customer satisfaction.
• Evaluate the platform's security and compliance features, such as enterprise-grade security, SOC 2, HIPAA, and GDPR compliance.