Telegram CRM: One Inbox for 100+ Real Accounts | Entergram

What

Entergram is a Telegram customer relationship management (CRM) and shared inbox platform designed for sales, customer support, and community teams that operate on Telegram. The software addresses Telegram’s lack of native multi-account management, collaboration features, and operational analytics by connecting personal accounts via the MTProto protocol rather than standard bot accounts. This positions the product as an operational workspace for relationship-driven businesses, such as Web3 projects, agencies, and trading desks, that require multi-agent oversight without disrupting direct customer communications.

Features

• Multi-Account Team Workspace: Consolidates multiple personal Telegram accounts into a shared inbox with custom pipeline columns, internal comments, and conversation assignments without requiring teams to share credentials or two-factor authentication.
• Integrated Support Ticketing: Converts inbound messages into trackable tickets linked directly to the source Telegram message ID, enabling teams to assign owners, prioritize requests, and monitor SLAs without introducing a bot interface.
• Response and SLA Analytics: Tracks incoming message volume, agent reply rates, and average response times across connected accounts to provide operational visibility and activity heatmaps.
• Dedicated Proxy Isolation: Assigns a dedicated residential-quality proxy IP and persistent AES-256-GCM encrypted MTProto session to each account to maintain connection stability and minimize platform restriction risks.
• Model Context Protocol (MCP) and REST API: Connects real Telegram accounts to external AI tools (such as Claude and ChatGPT) and automation tools (including Slack, Notion, and Make.com) for automated chat triage, data syncing, and outbound messaging.

Helpful Tips

• Evaluate Protocol Suitability: Because Entergram runs on MTProto personal accounts rather than the Telegram Bot API, accounts remain subject to standard Telegram rate limits, making the platform suited for high-touch relationship management rather than mass anonymous outreach.
• Model Account Scaling Costs: The entry-tier plans include five connected accounts per seat, with additional accounts incurring an incremental monthly fee (€5 per extra account), which should be factored into budgets for larger teams.
• Establish Privacy Boundaries Early: Operators can designate individual accounts or exclude personal dialogues from the shared workspace, so teams should establish onboarding policies on which chats should be made visible across seats.

OpenClaw Skills

The source documentation does not mention native integration with OpenClaw. As a hypothetical implementation, an OpenClaw agent could theoretically connect to Entergram using its workspace-scoped REST API or Model Context Protocol (MCP) endpoint to monitor inbound client inquiries, cross-reference external databases, and stage draft responses or assign tickets within the shared inbox. Such a setup could reduce manual triage overhead for Telegram-centric sales and community operations by bridging unstructured chat streams with autonomous agent workflows.