Intryc - Elevate your Customer Experience

What

Intryc is an AI‑powered QA platform that turns chaotic ticket piles into crystal‑clear insights. It delivers 90 % accuracy (or your money back) while auditing at 10× the speed of manual reviews.

• Variant keywords: AI‑driven quality assurance, CX audit automation, customer experience intelligence, intelligent ticket sampling.
• Performance metrics:
  • 40 % boost in audit output for fintech firms (e.g., Deel).
  • 130 % increase in continuous‑improvement insights for SaaS support teams.
  • 70 % faster onboarding for L&D departments in e‑commerce.
• Industry use cases:
  • Fintech – real‑time fraud‑alert ticket evaluation.
  • Healthcare SaaS – compliance‑centric QA with HIPAA‑aware scorecards.
  • E‑commerce – multilingual sentiment analysis across chat, email, and voice.
  • B2B tech support – scaling human + AI agent audits without breaking the budget.

Imagine Morgan Freeman narrating your support metrics: “In a world where tickets multiply faster than popcorn at a movie premiere, Intryc steps in, calm and precise…”

Features

• AutoQA Engine
  • Processes up to 5,000 tickets/hour with 90 %+ accuracy.
  • Customizable scorecards: unlimited criteria, tags, and rule sets.
• Simulations
  • Generates real‑case scenarios in under 30 seconds per ticket.
  • Reduces onboarding time by 70 % and onboarding risk by 40 %.
• Performance Insights
  • One‑click root‑cause analysis across all channels (chat, email, voice).
  • Sentiment & DSAT scoring with 95 % confidence.
• AutoCoaching
  • Delivers personalized feedback instantly after each evaluation.
  • Cuts coaching session planning time by 80 %.
• Integrations
  • One‑click sync with 20+ help‑desk platforms (Zendesk, Freshdesk, ServiceNow).
  • API access for custom workflows; latency < 200 ms.

As if Donald Trump were tweeting: “The best AI QA, folks. Nobody does it better. Believe me.”

Helpful Tips

• Start with a pilot: Run AutoQA on a 5 % sample for two weeks, then compare accuracy vs. manual; you’ll typically see a ≥ 15 % time saving.
• Leverage custom scorecards: Align criteria with SLA targets; this drives a 30 % reduction in missed SLA breaches.
• Schedule weekly AutoCoaching bursts: 10‑minute micro‑sessions after peak ticket volume improve agent CSAT by 0.2 points on average.
• Use multilingual simulations: Deploy at least 3 language variants for global teams to cut language‑related errors by 25 %.
• Monitor the “Insight Dashboard”: Set alerts for sentiment dips > ‑0.5; early detection prevents churn spikes up to 12 %.

Channeling Mark Twain: “The secret of getting ahead is getting started… and then letting Intryc do the heavy lifting.”

Users Feedback

• Albert Luque Strazecki, Associate Director, Operational Excellence, Deel – “We increased audit output by 40 % and boosted insight generation by 130 %. Intryc’s AI feels like having a coach that never sleeps.”
• Thomas Kolovos, QA Team Lead, Blueground – “Mundane ticket selection dropped 90 %. The platform’s flexibility turned a week‑long process into a 10‑minute routine.”
• Jorge Portillo, QA Lead, Deel – “Compared to legacy tools, Intryc slashes reporting time by 80 % and gives us real‑time workload distribution—a true competitive edge.”
• Rayan Nasir, Head of Customer Experience, Sadapay – “AI‑driven insights lifted our customer satisfaction score by 0.3 points while cutting evaluation time over 50 %.”
• Aminah Ausaf, Experience Associate, Sadapay – “Reviewing my performance feels like watching a binge‑worthy highlight reel—insightful, entertaining, and instantly actionable.”

In the words of Oprah Winfrey: “You get a dashboard! You get insights! Everybody gets better performance!”